Meet EVA – Your 24/7 Assistant
At Eagle Community Credit Union, your time matters. That’s why we’re excited about EVA, Eagle's Virtual Assistant—here to make your banking experience faster, easier, and always available.
When you call us, EVA will be the first friendly voice to greet you. She’s designed to help you get answers right away—day or night, weekday or weekend. No more waiting on hold for simple questions or routine transactions.
What EVA Can Do for You
EVA makes banking more convenient by helping you:
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Get answers instantly – Find branch hours, routing numbers, loan details, and more without waiting.
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Handle routine banking – Check balances, review recent transactions, transfer funds, or make a payment with just your voice.
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Save time – Skip the menu maze and simply tell EVA what you need. She’ll either provide the answer, complete the task, or quickly connect you with the right representative if you need more specialized help.
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Bank anytime, anywhere – Available 24/7, even on holidays. Make sure to have your member number ready, if you want to use EVA to help with your telephone banking.
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Enjoy a smoother experience – EVA will confirm before ending a call, so you’re always in control.
Why You Will Love EVA
EVA isn’t here to replace our team—she’s here to support them. By handling common questions and simple transactions, EVA gives our member service team more time to focus on complex needs and personalized support. That means faster answers for you and better service all around.
EVA recently got an upgrade that enhances Eagle's ability to protect your account.
It's called Voice Authentication, an advanced security technology that uses your voice to help verify your identity when you call. Your voice is like a fingerprint. It is unique to you and very difficult to replicate. Plus, it will replace traditional security questions, helping us to verify your identity faster so we can serve you more quickly. The best part is you don't need to do a thing.
Enrollment happens automatically. As you speak with EVA, our system securely stores your "voiceprint" that can be used to verify your identity during future calls.
And, one more thing: participation is optional, so if you choose not to use this new security feature, just tell us. We can opt you out at anytime.
